Terms of Use

A. Preamble

The website www.tennisfactory.gr is the website of the Private Company under the name “TENNIS FACTORY Private Company (P.C.)”, with its registered seat in Chalandri, Attica (hereinafter the “COMPANY”). This website has been created with the intention of promoting the sport of tennis and, more generally, the advancement of athletic activity.

The primary concern of the COMPANY is to set out the terms governing the operation of the website www.tennisfactory.gr, in order to inform visitors of the website, to clarify their rights and obligations, and to ensure the best possible service during their search for the relevant services.

Visitors/users are invited to read carefully the following Terms of Use (hereinafter the “Terms of Use”) and to visit/use the pages and/or services of the website only if they fully accept them. Use of the website www.tennisfactory.gr constitutes automatic acceptance of the present Terms, as applicable from time to time.

B. Website Content – Provider’s Liability

1. The trade name, distinctive title, trademark, images, graphics, distinguishing features, as well as the entirety of the content, information, electronic files, services and any other material contained on the website www.tennisfactory.gr belong exclusively to the COMPANY and constitute protected intellectual property assets. Trademarks, names, or other intellectual and industrial property rights of third parties displayed on the website www.tennisfactory.gr are likewise protected in accordance with applicable legislation.

2. Any exploitation, copying, reproduction, distribution, republication, making available, transmission or any other form of use of the content and services of this website, beyond the uses expressly permitted herein, is strictly prohibited without the prior written consent of the COMPANY. By way of exception, individual copying and printing of webpages and their content is permitted, provided that they are not altered in any manner and solely insofar as the material is intended for the personal informational use of the visitor/user.

3. The website may refer, via “links”, hyperlinks, etc., to other websites, the providers of which bear full responsibility for the security, lawfulness and accuracy of the content of their own websites. Users should familiarise themselves with the terms of use of those websites and accept them only if they agree. In any case, the COMPANY bears no liability towards users for their use of third-party websites merely due to their display on www.tennisfactory.gr.

4. The COMPANY bears no liability for any kind of damage that may be suffered by any user/visitor of the website www.tennisfactory.gr or by any third party, arising from or connected with the operation or non-operation and/or use of the website, and/or the inability to provide services and/or information offered through it, and/or services or information made available via the website.

C. Obligations of Visitors/Users

1. Visitors/users of this website must comply with the applicable rules and provisions of Greek, European and International Law and must make lawful and appropriate use of the website www.tennisfactory.gr in accordance with these Terms of Use. The user/visitor is obliged to refrain from any unlawful, immoral, unfair or abusive use of the content and services of this website.

More specifically, but without limitation, the following acts are strictly prohibited:

–Interference with the website www.tennisfactory.gr with the purpose of misleading any third party as to the origin of its content, with the ultimate aim of damaging the image or reputation of the COMPANY, jeopardising the security of transactions, or obstructing free access to the website.

–Distortion of information contained on the website regarding products and/or services, as well as the publication of unsubstantiated or inadequately proven information intended to mislead consumers, influence their behaviour directly or indirectly, and cause damage to the COMPANY and its products and/or services.

–Installation and/or promotion, in any manner, of any form of unsolicited or unauthorised advertising or unsolicited electronic messages (spam), chain letters, pyramid schemes or any other form of content promotion, as well as the installation of advertising messages without the prior written approval of the COMPANY.

–Installation of code or software files that may in any way cause malfunctions to the website www.tennisfactory.gr or impede its use by third parties.

–Causing damage, through the use of the website, to any third party in any manner.

2. Any damage caused to this website or to the COMPANY, or to the network in general, arising from unlawful, improper or contrary-to-these-Terms use of the website www.tennisfactory.gr and its pages and/or services by a visitor/user, shall be borne exclusively by that visitor/user. The COMPANY reserves the right to exercise all lawful rights to protect and safeguard its interests, and the infringer is obliged to compensate the COMPANY for any damage incurred.

D. Provision and Availability of Content

1. The COMPANY makes every possible effort to maintain and ensure the availability of the website www.tennisfactory.gr. However, it cannot guarantee that its website, as well as any information and/or service contained therein, will be provided without interruption and/or errors. Furthermore, the COMPANY reserves the right to modify or temporarily or permanently discontinue all or part of its website, with or without prior notice to users, since its availability may also depend on factors outside its sphere of responsibility. In any event, the COMPANY bears no liability if any user is unable to connect to the website www.tennisfactory.gr.

2. The COMPANY makes every possible effort to protect the website www.tennisfactory.gr from malicious software. Nonetheless, it does not guarantee that its website, as well as the servers through which the contents and services of the website are provided to visitors/users, are free of viruses or other harmful components. Consequently, each user must ensure the protection of their own system used to access the website www.tennisfactory.gr (e.g. by using antivirus software, etc.) before any use of the website www.tennisfactory.gr.

4. The COMPANY bears no liability towards any user/visitor of the website www.tennisfactory.gr in the event of use of personal data which the user has provided to any third natural or legal person via a hyperlink to the website of that third person from the website www.tennisfactory.gr.

2. Η ΕΠΙΧΕΙΡΗΣΗ δεν φέρει καμία ευθύνη έναντι του χρήστη/επισκέπτη του δικτυακού τόπου www.tennisfactory.gr σε περίπτωση χρήσης των προσωπικών δεδομένων που έχει ο χρήστης δηλώσει σε τρίτο φυσικό ή νομικό πρόσωπο μέσω υπερσύνδεσης με την ιστοσελίδα του τρίτου αυτού προσώπου μέσω του δικτυακού τόπου www.tennisfactory.gr.

E. Links to Other Websites

The COMPANY bears no responsibility and is not in a position to influence the content of websites to which links found on its website www.tennisfactory.gr refer. Any problems and/or damages that may arise from the use of websites to which links from this website refer shall be borne exclusively by the owners of those websites.

F. User Account (Web Account)

1. Through the website www.tennisfactory.gr, users are able to create their own account in order to receive newsletters, personalised information, and updates on all new services, products and offers provided by the COMPANY. To create a personal account, user registration by completing the online registration form is required. Each user is solely responsible for the details they provide, which must be true and accurate. Should the COMPANY ascertain that false details have been provided, it may cancel that user’s registration, including at a later time.

2. Among the details each user must provide when creating their personal account are their full name, e-mail address and telephone number. The e-mail address must be true and complete, personal to each user and under their full control. The e-mail address may be processed by the COMPANY in order to ensure it is correctly recorded.

3. Any natural person who has reached the age of sixteen (16) may create a personal account. Minors under the age of sixteen must have the consent of their parent(s)/guardian(s) in order to create a personal account and use the website.

4. When creating a personal account, each user sets the password they wish to use. By using the e-mail address and password, the personal account can be accessed. These credentials are personal to each visitor/user and must not be disclosed to any third party. Each user is solely responsible for all actions performed using their e-mail address and password and is obliged to notify the COMPANY immediately of any unauthorised use. In any event, the COMPANY bears no liability towards the user for any damage they may suffer.

The COMPANY undertakes to safeguard personal data in accordance with these Terms of Use, the privacy policy and applicable legislation.

Each registered user may request the deletion of their account and the destruction of their personal data by submitting a request to the COMPANY at its electronic address via the website www.tennisfactory.gr.

G. General Terms

1. These Terms of Use may be amended without prior notice; therefore visitors/users should regularly visit this website in order to be informed of any amendments to the Terms of Use of the website www.tennisfactory.gr.

2. If the use of any service of the website www.tennisfactory.gr is governed by more specific terms, such terms shall be deemed to form a single whole together with these Terms of Use; however, in the event of conflict, the more specific terms shall prevail.

3. The possible invalidity of any of these Terms of Use shall not affect the validity of the remaining terms.

4. Failure by the COMPANY to exercise any of its rights arising from these Terms of Use shall not constitute a waiver of such rights.

5. The COMPANY shall not be liable for any breach of these Terms attributable to reasons of force majeure.

6.  The validity, performance, interpretation and effects of these Terms are governed by Greek law, and the courts of Athens have exclusive jurisdiction and competence.

 For the out-of-court settlement of disputes, the consumer may refer to the competent bodies for out-of-court settlement and resolution of disputes, such as the General Secretariat for Consumers of the Ministry of Development and Competitiveness (Kanigos Square, 10181 Athens, www.efpolis.gr), the Consumer Ombudsman (144 Alexandras Avenue, 117 71 Athens, www.synigoroskatanaloti.gr), as well as the Committees for Amicable Settlement of consumer disputes at the local Regional Authorities.

H. Sports Services

With regard to sports services made available through our website, specific operating rules may apply. Such specific operating rules are determined exclusively by the COMPANY and are communicated to the user when the relevant service is provided, compliance with which is necessary for the provision of the service in a complete, accurate and proper manner.

Each user who makes use of the services bears responsibility for the suitability of their health condition, namely that it permits them to engage in sporting activity. In the event that, in the context of a tournament, event or other similar activity, the issuance of a medical certificate of fitness for sports is required, the responsibility for obtaining such certificate lies exclusively with the user. Consequently, the COMPANY shall bear no liability in relation to the aforementioned.

A registered user, via the website, may also invite friends who are not registered users of the platform to register on it. Such invitations are sent to e-mail addresses that the user has at their disposal. Please note that the COMPANY has no control over, nor any knowledge of, the contact details (e-mail addresses) that a user has at their disposal and uses for this purpose; therefore, the COMPANY disclaims any liability arising from the accuracy or otherwise of the contact details that the user holds and processes for this specific purpose and/or for any invitation that may be considered unwelcome by the recipient. Furthermore, in any event, the COMPANY reserves the right to exercise any and all of its lawful rights in respect of any unimpeded action of the user concerning the ability to invite friends granted to them via the website.

Through the website, the user may also book a court by entering the requested details, the date, time and their opponent’s details. The provision of the opponent’s personal data by the user presupposes the consent of that person. If a user records an opponent’s details without their consent, the responsibility lies with that user and not with the COMPANY.

In the event of damage, destruction or theft of sports equipment belonging to the COMPANY and used in the course of the provision of its sports service(s), responsibility for such damage, destruction or theft shall lie exclusively with the user (player/team).

I. Gym Area

Use of the Gym Area is at your own risk. Please follow the instructions below to avoid injuries and to ensure the proper operation of the area.

  1. The Gym Area is intended for members over 18 years of age.
    • Minors aged 14–17 may use the area only with the written consent of a guardian and in the presence of a guardian or coach.
    • Use by children under 14 years of age is not permitted.
  2. Use the equipment strictly for the purpose for which it has been designed.
  3. Do not use the area if you have health problems, injuries, or if you have not consulted your doctor.
  4. Use of the area under the influence of alcohol or substances is prohibited.
  5. Always wear appropriate sports clothing and footwear.
  6. Keep the area clean and return the equipment to its place after use.
  7. Use a personal towel on seats and mats.
  8. Do not leave personal belongings in the area. Tennis Factory is not liable for loss or theft.
  9. The use of sharp, heavy or metallic objects that may cause damage to the equipment is prohibited.
  10. Smoking and the consumption of food within the Gym Area are prohibited. Only closed water bottles are permitted.
  11. In the event of dizziness, pain or discomfort, stop exercising immediately.
  12. In the event of malfunction, damage or accident, inform us immediately on +30 21 3023 7580.

Privacy Policy and GDPR Compliance

TENNIS FACTORY respects the personal data of every visitor to our website www.tennisfactory.gr. In the text below, we explain how we process the personal data that we collect from you or that you provide to us.

We encourage you to read carefully the information that follows (hereinafter the “Statement”) so that you may be informed about how we collect, store, use and protect the personal data that we receive exclusively from you:

General:

Use of the webpages and services provided to the visitor/user by this website presupposes your unreserved agreement with this website’s Privacy Policy for the Protection of Personal Data. Therefore, if the visitor/user does not agree with the policy explained herein, they must exit the website and refrain from any use of its services and content.  

This Policy may change in the future in accordance with legislation and developments in the sector. We will not expressly inform users of our website of such changes. For this reason, we recommend that you periodically check this page for any changes to this Privacy Policy. Continued use of our website, even after any changes to the Privacy Policy, shall constitute your unreserved acceptance of these terms.

In the context of our obligation to safeguard and protect your personal data, TENNIS FACTORY undertakes to protect and use in an appropriate manner the personal information (hereinafter “personal data”) collected via this website directly from you during your registration as a member and your participation in the activities/services provided, as follows:

In the context of your registration as a subscriber to our Newsletter, we collect and process the following personal data:

Full Name, Telephone Number, E-mail Address.

 In the context of your completion of the special membership registration form, we collect and process the following personal data:

Full Name, E-mail Address, Address, Telephone Number, Year of Birth, Photograph as well as details required for the issuance of lawful tax documents (Tax Identification Number, Tax Office, professional capacity)

We may also collect information regarding your playing/competitive level so that more balanced “match-ups” with opponents can be arranged.

User details do not appear in public bookings. Users and visitors cannot see who is included in bookings other than their own.

However, user details may appear publicly when they have declared participation in public events or activities, such as a tournament in which the match schedule and results must appear publicly. In such a case, the club may publicly record the full name of a natural person who is not a user of the application, so that their tournament match is correctly displayed.

Photographs and/or videos from sports and other activities will be collected only on condition that you provide your specific written consent each time.

Any absolutely necessary health data that you disclose to us, and which relate to the extension of your membership, will be collected exclusively with your consent.

In the context of your completion of the special participation form for other activities/services provided, we collect and process the following personal data:

Full Name, E-mail Address, Telephone Number

Specifically:

A. Collection and Purposes of Use of Personal Data

Your personal data are obtained exclusively if you voluntarily choose to provide them. The purposes of collection, use and processing of your personal data are your registration as a member, your information about the activities of TENNIS FACTORY, and the sending of the relevant Newsletter or other informational material.

We are permitted to process your personal data for the above purposes on the basis of the law (Article 6(1)(a), Article 6(1)(b) and 6(1)(f) of Regulation (EU) 2016/679, and, where required, Article 9 of Regulation (EU) 2016/679). Your personal data are not used for purposes other than those described in this Statement.

B. Access to Personal Data and Rights

In particular, in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 and the rest of the legislation on the protection of personal data, you retain the following rights in detail:

• Right to be informed about your personal data: Upon your relevant request, we will provide you with information regarding the personal data we hold about you.

• Right to rectification of your personal data: If you inform us accordingly, we will correct any inaccurate personal data concerning you.

• Right to erasure of your personal data: Upon your relevant request, we will erase the personal data we hold about you.

• Right to withdraw your consent: You may at any time withdraw your consent to the future processing of your personal data. The lawfulness of the processing of your data up to the time of withdrawal remains unaffected.

• Right to object to the processing of your data: You may at any time object to the future processing of your personal data.

Τα ανωτέρω αιτήματα (ενημέρωσης, διόρθωσης, διαγραφής, ανάκλησης, αντιρρήσεων μπορούν να υποβληθούν εγγράφως στην ηλεκτρονική μας διεύθυνση www.tennisfactory.gr (βλ. και κατωτέρω παράγραφο Ε). 

C. Transfer of Personal Data

TENNIS FACTORY does not transfer, trade, distribute, disclose or transmit personal data to third parties (natural or legal persons) except to authorised persons who must have access in order to achieve the purpose of their collection, use and processing, as specified in this Statement. We may disclose your information to our partners, in which case we shall require those partners to comply with this Privacy Policy.

D. Security – Retention of Personal Data

TENNIS FACTORY applies specific technical and organisational security procedures in order to protect, to the greatest possible extent, your personal data from loss or misuse. Our partners who support us in operating this website also comply with these provisions.

TENNIS FACTORY makes every reasonable effort to retain the personal data collected only for the period during which it is necessary to retain such data for the purpose for which they were collected, or until their lawful deletion is requested.

TENNIS FACTORY will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), to resolve disputes and to enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis purposes. Usage Data are generally retained for a shorter period, unless these data are used to enhance security or to improve the functionality of our Service, or we are legally obliged to retain such data for longer periods. We will report any unlawful breach of the database of this website or the database of any third-party data processor to all directly concerned individuals as well as to the authorities within 72 hours of the breach, provided it is evident and ascertainable that personal data collected and stored have been stolen.

E. Exercise of Your Rights

If you wish to exercise, in whole or in part, any of your rights arising from applicable legislation, as described above, you may submit your request marked “PRIVACY” to the Company’s Data Controller (e-mail: info@tennisfactory.gr Tel: +30 21 3023 7580)

Furthermore, if you consider that any right or legal obligation of ours in relation to the protection of your personal data is being violated, you have the right to contact the competent supervisory authority, namely the Hellenic Data Protection Authority (HDPA)
1–3 Kifisias Ave., 115 23 Athens, Tel: +302106475600, Fax:+302106475628, E-mail: contact@dpa.gr

F. Updating the Data Protection Policy

TENNIS FACTORY may amend this Personal Data Protection Policy from time to time for reasons of compliance with regulatory changes. Updated versions of this Personal Data Protection Policy will be posted on our website with a date indication so that it is clear which is the most recently updated version.

G. Disclosure of Your Personal Data

Business transactions – corporate changes. If the Company is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred to the new corporate entity or business. In such cases, we will provide written notice before the transfer of your Personal Data and their submission to a different Privacy Policy.

Under certain circumstances, TENNIS FACTORY may be required to disclose your Personal Data if required by law or in response to valid requests from public authorities (e.g. prosecutorial, judicial or investigative authority or government agency).

Other legal requirements. TENNIS FACTORY may disclose your Personal Data in good faith when such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the services
  • Protect the personal safety of users of the service or of the public
  • Protect against legal liability

H. Links to Other Websites

Our website may contain links to other websites which are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We recommend that you review the privacy policy of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party websites or services.

I. Cookies Policy

Cookies are small text files that are stored on your computer or on your smartphone/tablet device when you “visit” our website www.tennisfactory.gr or our mobile application. Cookies allow us to recognise you on subsequent visits to our website.

In particular, cookies provide personalised services such as, for example, the ability to select the language in which you prefer our website www.tennisfactory.gr to appear and to store that choice so that you do not have to select the language again on your next visit.

In addition to the above uses, cookies may also be used to monitor your activity on the website www.tennisfactory.gr, based on which a profile of your preferences is created, with the aim of displaying advertisements that may be of interest to you.

Cookies may be used by us or by a third-party partner or supplier (third-party cookies) and may be either temporary (session cookies) or permanent (persistent cookies). Session cookies enable us to recognise and link a user’s actions during a single visit to our website and are deleted at the end of each “visit”. Persistent cookies help us recognise you as an existing user. Persistent cookies are stored on your system or device until they expire; however, you have the option to delete them before their expiry date.

On our website www.tennisfactory.gr, we use cookies for various purposes, including the following:

  • To improve your browsing experience when you visit our website and to ensure the expected performance of our website.
  • To detect errors on our website.
  • To select and provide services via our website.
  • To store your preferences regarding language, region, sports and other options in line with the capabilities of our website at any given time.
  • To display to you advertisements that are relevant to your preferences and to analyse their performance.
  • To enable you to refer back to previous searches for sports services.
  • To help protect data and to detect and investigate malicious activity or activity related to fraud.
  • To understand traffic to our website, such as the time and date of visits, the time and date of the last visit and other data.

Data collected through cookies

The data we collect through cookies from your use of our platform or application include the following:

  • IP address
  • Device identifier
  • Pages viewed
  • Location data (where permission is given via the device)
  • Type of internet browser
  • Browsing information
  • Operating system
  • Internet Service Provider
  • Whether you responded to or interacted with an advertisement
  • Referring links or URLs
  • Features used and activities performed on our platform

Types and functions of cookies

Some of the cookies used are necessary for the operation of our website. Necessary cookies are required to enable you to use our website and certain features such as logging in to your account and managing your purchases. These cookies are also used to remember the security settings that permit access to your account and specific content. Necessary cookies cannot be refused.

Other types of cookies we use are intended to improve and ensure the smooth operation of our website:

Functionality cookies. When you visit our website, your preferences (such as your chosen language), settings and previous searches are stored. Functionality cookies improve the expected performance of our website.

Web analytics cookies. Web analytics cookies are used for the following purposes:

  • To enable us to analyse the performance of our website and how it is used, such as analysing visitor numbers, the duration of visits to our website and various pages. We can go into detail regarding how visitors behave on our website, such as the number of clicks visitors make on a given page, their movements and scrolling activity, the search terms used by visitors and the text typed by visitors into different fields.
  • To test different designs and functionalities on the website.
  • To monitor how visitors find our website.
  • To determine the effectiveness of our advertisements.
  • To improve our services, including your experience on our website.

For analysis purposes, we work with trusted third-party service providers who may use cookies to provide their services to us and may combine the information they collect about you on our website with other information they have collected themselves. For example, we use Google web analytics cookies. Our ability to use such information (which is collected through Google Analytics) is limited by the Google Analytics Terms of Use and Google’s Privacy Policy. This Cookies Policy does not cover the use of your information by those third-party providers.

Advertising Cookies   

TENNIS FACTORY and our advertising partners may use advertising cookies to display advertisements to you both on our website and in our application that are based on your own interests. We may allow our partners to collect information about your browsing behaviour on our website through cookies in order to provide their services, and they may combine the information they collect about you on our website with other information they have collected themselves. Our partners may be business partners who collect information relating to their advertisements on our website or our advertisements, or purchase information on their own websites, as well as advertising networks that collect information about your interests.

Our partners may categorise your choices, interests or preferences and place you into groups based on these categories in order to display personalised advertisements to you. Our Company has no access to the cookies that may be used by these partners, and the information practices of such third parties are not covered by this Cookies Policy or our Company’s Privacy and Confidentiality Statement.

Social Media

Advertising cookies also integrate various social media platforms into our website and application. In this way, you are able to “like” or share our content or services on social media platforms such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat and LinkedIn. The “like” and “share” buttons operate by using pieces of code provided by individual social media providers, allowing the placement of third-party cookies on your device.

These cookies may be purely functional or may be used to track the websites you visit across their network, with the aim of creating a profile of your online browsing behaviour and displaying personalised advertisements to you. Such a profile will be created in part using comparable information obtained by the providers from your visits to other websites in their network.

Your Choices Regarding Cookies

You may change your cookie preferences and also choose not to receive personalised online advertising messages on our website by adjusting your preferences through the mechanism available via our website and application, by clicking “Cookie Settings” located in the footer of the website.

You can also change your cookie preferences through the settings of the internet browsers you use (e.g. Safari, Firefox, Google Chrome, Microsoft Edge, Samsung Internet Browser, Brave, etc.). Most browsers automatically accept cookies; however, you may adjust the settings according to your preferences.

Please note that if you choose not to receive personalised advertisements, you will continue to see online advertisements from us, but they will be more general in nature and less relevant to your interests. In addition, if you reject cookies, you may have limited access to certain features and pages of our website.

Changes to the Cookies Policy

This Cookies Policy may be amended from time to time in accordance with legislation or developments in the sector. We will not expressly notify our customers or users of our website of such changes. Instead, we recommend that you periodically check this page for any changes.